A SHARP MULTIFAMILY PROPERTY MAINTENANCE PROGRAM is all about a balanced approach to daily maintenance and the preventative programs that protect and enhance property value and help you avoid emergencies.

For preventative maintenance, regular, calendared inspections with images preserved in your digital archives prove indispensable. Another area where owners are turning to technology to decrease their maintenance costs: the posting of QR codes on appliances gives tenants easy access to manuals and operating instructions which gives owners easy access to… big savings! Experienced owners also ask their workers to keep eyes and ears open while inside units or walking the grounds. This habit can provide early warning to leaks, circuit overloads, appliance misuse, and other dangers.

In the ongoing, daily maintenance category, most owners recognize the importance of quickly acknowledging and triaging all requests. But why not go one step further by categorizing and color-coding your maintenance issues by origin? Seeing the patterns in black and white helps owners shift from a constantly reactive mode to one that is more strategic. They reduce repeat calls and can perform true cost-benefit analyses on system replacement versus ongoing treatment of the symptoms. Photographing all repair work is another best practice; it creates a clean record and builds trust.

Circling back to tenants via email, text or phone once work orders are complete is an often overlooked item, but those who are meticulous in doing so reap the relationship and loyalty rewards.

Maintenance mastery isn’t just fixing what breaks — it’s building a system that protects your properties, your tenants, and your time.